Consumer Advice All care services articles

is a life-long condition which affects a person’s ability to communicate or to do everyday things. This page has more information about local support organisations and groups in Newcastle.

Care homes can provide accommodation with either personal or nursing care, depending upon your needs. They vary in size and in the facilities that they provide.

If you are not happy with the service that you receive, or if you feel that something has gone wrong, Adult Social Care services need to know.

If you need some support at home with personal care such as bathing, dressing and making meals, there are organisations that may be able to help you.

You can raise any concerns that you have about health services. There is help to make a complaint

The system for paying for care can be quite complicated. The amount you pay depends upon your circumstances.

Telecare can help you live confidently and independently at home. Gadgets, monitoring systems and alarms can be used to keep you safe and well. Giving you and your carers and family peace of mind.

A personal budget is the money that Adult Social Care at Newcastle City Council will pay towards your care and support. Having a personal budget can give you more control over your care and support.

Commissioned services, have a contract with Newcastle City Council to provide a service. There is an agreement in place to provide a service for a certain amount of money. The organisation must meet the quality standards set by the council.

a helpful list of equipment and aids that you can buy to help make life easier.